TERMS AND CONDITIONS
The website located at https://www.urbanaut.in / https://urbanaut.app and the mobile application ‘Urbanaut’ available for download on the Android and iOS stores (together, the “Platform”) are owned and operated by Urbanaut Technologies Private Limited (“Company”). The Platform curates local travel experience companies and individuals who offer unique bookable experiences as travel partners (“Partners”) offering unique travel experiences on the Platform (each an “Experience”), and enables Platform users (“Users”) to learn more about unique travel experiences from creative local insiders and search for, save, book and share their Experiences and discoveries.
The term ‘Company’, ‘we’ or ‘us’ refers to Urbanaut Technologies Private Limited. The term ‘You’ refers to the users of the Platform. You must register an account to access and use many features of the Platform, and must keep your account information accurate. As the provider of the Platform, the Company does not own, control, offer or manage any of the Experiences. The Platform is not a party to the contracts entered into directly between the Partners and the Users and is only an intermediary. The Company bears no responsibility for a Partner’s compliance with statutory rules, regulations, permits and licenses and shall not be liable if the User is unable to avail the Experience or otherwise incurs any loss, injury or liability due to a Partner’s non-compliance or violation of any statutory rule, regulation, permit and license.
By using or accessing https://urbanaut.app/ or any mobile application for such websites or any other website operated by us on which these Terms and Conditions are posted via a link or otherwise (each referred to herein as a “Site”), you acknowledge and agree that you are subject to the following terms and conditions, as well as our Privacy Policy available at https://urbanaut.app/privacy-policy/, which also governs your use of the Site, and is incorporated by reference (These Terms and Conditions with the Privacy Policy shall be referred to as the “Terms“). The Company reserves the right to change or modify the Platform, the contents thereof and these Terms of Use at any time without any prior intimation to you. All modifications will be posted on the Platform and will become effective immediately upon such posting to the Platform. Please review these Terms of Use regularly to remain informed of any change.
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THESE TERMS, AS MODIFIED FROM TIME TO TIME. THEREFORE, PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING.
The Terms were last modified on: Aug 24, 2022
Interpretation
In these Terms, unless the context otherwise requires, words importing the singular include the plural and vice versa, and references to any gender include every gender. The headings to paragraphs are inserted for convenience only, have no legal effect and shall not affect the interpretation of the Terms. It is understood that any phrase introduced by the terms “including,” “include,” “in particular,” “for example” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
Eligibility
Only natural persons will be eligible to register on the Platform. Any individual seeking to register on the Platform must be above 18 (eighteen) years of age or above the age of majority as per the law applicable to such individual and must not be disqualified from contracting by any law to which the individual is subject. By availing the Services on the Platform, you represent and warrant that you are of legal age and not prohibited by law from availing the Services extended on the Platform.
Registration and Services
  1. A User shall be able to avail some of the Services offered by the Platform (such an information on the Experiences) subject to these Terms, as a public user. In addition, Users shall be able to register and create an account on the Platform, in the manner set out, which will enable them to (i) save and bookmark Experiences on the Platform, (ii) make a booking for an Experience, and (iii) share their feedback, review or story regarding an Experience.
  2. In order to register on the Platform, users shall be required to share certain personal information with the Company such as name, age, email address, place of residence, and phone number. You may also register on the Platform through third party accounts (such as Google or Facebook) and authorise them to share your personal information with the Company. The personal information shared with the Company shall be processed by the Company in accordance with the Platform’s Privacy Policy available athttps://urbanaut.app/privacy-policy/ (“Privacy Policy”).
  3. Registration on the Platform is non-transferable or assignable. The sharing of or otherwise providing or permitting access to User’s credentials to any third party is prohibited and the Company reserves the right to suspend (pending investigation) and terminate, forthwith and without any prior notice, such registration if at any time it is found that the User has been sharing such credentials with any third party or allowing such third party to avail Services that are made available on registration. Please be advised that a User shall be solely responsible for maintaining the confidentiality of credentials and a User agrees to accept responsibility for all activities that occur under or using the credentials. In the event of any unauthorized use of such credentials, the Users shall promptly notify us at support@urbanaut.in.
Booking and Payments
  1. When you book an Experience ("Booking"), you are agreeing to pay the predetermined charges for such Experience and other applicable fees like the Platform service fee, taxes, and any other items identified during checkout (collectively, “Booking Fee”). The Booking Fee due from you in connection with an Experience shall be as per the rates in effect at the time of such scheduling. Each Booking will be limited to one Experience and may not be subsequently modified, transferred or exchanged by the User for a different Experience. The Company and/or the Partner reserves the right to alter any and all Booking Fees from time to time. Every Booking is subject to the respective Partner’s cancellation policy and is clearly listed with each Experience on the Platform.
  2. When you seek to make a Booking, you must provide us with complete and accurate payment information. By submitting payment details, you affirm that you are entitled to make a Booking using those payment details and promise to pay to the Company and the Partner the applicable Booking Fee. Accordingly, on submission of payment details as aforesaid, you authorise the Company and its service providers to deduct the applicable Booking Fee using such payment instrument/details. If we do not receive payment authorisation or any authorisation is subsequently cancelled/charged-back, we may immediately suspend (till remedy) or terminate (in case of non-remedy within 5 days of notice) your Booking. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties. The Company uses the services of third-party payment service providers to process your payment of the Booking Fee. Accordingly, your usage of such third- party services shall be in accordance with the terms and conditions adopted and implemented by such service provider, and the Company shall not be responsible for any failed or incomplete fulfilment of any payment instructions issued by you through such service provider or any actions taken by the Company in respect of the same. In addition to any Booking Fee, you are responsible for paying bank charges/fees, currency conversion charges or any other fees applicable for processing your Booking Fee and any internet connection or other telecommunications charges that you may incur by accessing the Platform.
  3. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Experience, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified by the Partner. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to finalising and booking an Experience. Every Experience is listed on the Platform with a defined cancellation policy as per the respective Partner’s policy.
  4. We or our Partners reserve the right to seek proof of identification at the time availing of the Booking to verify the User availing the Experience, and reserve the right at our sole discretion to deny access to the Experience in case it is found or reasonably believed that the User is absent or is otherwise not the registered User.
  5. If the Company incorrectly states a Booking Fee price to you whether online or otherwise, we are not obliged to offer the Experience at that price, even if we have mistakenly accepted your booking at that price, and we reserve the right to subsequently notify you of any pricing error. If we do this, you may cancel the Experience without any obligation to us and we will refund any money you have paid us in full, or you may pay the correct price. If you refuse to exercise either of these choices, then we may cancel the Experience and will refund you any money you have paid us in full. We will always act in good faith in determining whether a genuine pricing error has occurred. Unless otherwise specified, the Booking Fee shall be exclusive of applicable taxes including without limitation goods and services tax, and such amount shall be added to your Booking Fee and charged to you.
  6. You shall not share your personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of the Company. You shall immediately inform the Company if such details are demanded by any of its agents, employees or representatives. The Company shall not be liable for any loss that you incur for sharing the aforesaid details.
Refund /Cancellations
  1. All Booking Fees are pre-determined and paid upfront, unless explicitly provided otherwise under the respective Experience terms. We reserve the right to issue refunds or credits after deducting applicable cancellation charges and taxes, in accordance with the applicable Partner’s cancellation policy which shall be defined under each Experience on the Platform.
  2. If you are entitled to a refund under these Terms, we will credit that refund to the account, card or other payment method you used to submit payment, unless it has expired, in which case we will contact you for details of any alternate payment instrument/bank account for transmission under applicable law. Any refund shall be paid into such alternate instrument/account subject to verification of the account as belonging to the relevant recipient. In case the payment instrument or bank account for completion of the refund is outside of the territory of India, we reserve the right to deduct any bank fees, transfer fees and/or currency conversion fees as applicable for completing such transfer.
  3. Except as set out in the Partner’s cancellation policy and in case of genuine payment errors (such as double credits/charges), the Booking Fees and other charges are non-refundable and non- returnable. The Company’s decision regarding all refund or credit matters shall be final.
Website Content
  1. This Platform is controlled and operated by the Company. All content and materials on the Platform, including all documents, articles, illustrations, statements, photographs, products, images, artwork, designs, text, graphics, logos, button icons, images, audio and video clips and software (collectively, “Content”) are protected by copyrights, trademarks and other intellectual property rights that are owned by the Company, the Partners or by other parties that have licensed their material to the Company. The compilation (meaning the collection, arrangement and assembly) of all content on the Platform is the exclusive property of the Company and is protected by Indian and international copyright, trademark, and other laws.
  2. Except for the limited license granted to you herein, all Content on the Platform is solely for your personal, non-commercial use.
  3. The intellectual property rights in all software underlying the Platform and material published on the Platform, including (but not limited to) software, advertisements, written content, photographs, graphics, images, illustrations, marks, logos, audio or video clippings and flash animation, is owned by the Company, its Partners, licensors and/or associates. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content either in whole or in part without express written license from the Company.
  4. You may not copy Content from this Platform, or otherwise modify, obscure or delete any copyright or other propriety notices on this Platform. You agree not to create any derivative work based on or containing the Content. The framing of or in-line linking to any Content contained thereon and/or the use of WebCrawler, spidering or other automated means to access, copy, index, process and/or store any Content other than as expressly authorized by us shall be prohibited. You shall not create apps, extensions, or other services that use our Content without our permission.
  5. You agree to follow all instructions provided by the Company which will prescribe the way you may use the Services and the Content. You shall not use this Content for any purpose, except as specified herein. The unauthorized use of Content will be in violation of applicable law.
  6. You shall not aggregate or otherwise use our Content in a manner that could reasonably serve as a substitute for access to the Platform. No right, title or interest in any materials or software, if applicable, on this Platform is transferred to you from your use of this Platform. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Platform, or any related material without the prior written authorization of the Company.
  7. You may request permission to use any Content by writing to support@urbanaut.in.
  8. The Company respects the intellectual property rights of others. Any claims, controversy or issues against the names, logos, marks, labels, trademarks, copyrights or other intellectual and proprietary rights used on the Platform must be directly addressed to the respective parties under notice to the Company. You are requested to send us a written notice/intimation if you notice any act of infringement on the Platform, which must include the following information:
    • A clear identification of the copyrighted work allegedly infringed;
    • A clear identification of the allegedly infringing material on the Platform (with specific pictorial reference);
    • Your contact details: name, address, e-mail address and phone number;
    • A statement that you believe, in good faith, that the use of the copyrighted material allegedly infringed on the Platform is not authorized by the copyright owner, the copyright owner’s agent or the law;
    • A statement that the information provided in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
    • Your signature or a signature of your authorized agent.
The aforesaid notices can be sent to the Company by email to support@urbanaut.in.
User and Contributed Content
  1. After the completion of the Booking or Experience, Users will have an opportunity to write a testimonial for the Partners and/or the Platform. Your testimonial must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Terms. Testimonials are not verified by the Company for accuracy and may be incorrect or misleading. The Company reserves the right to refuse, edit or remove testimonials at our sole discretion.
  2. Users are solely responsible for all materials (whether publicly posted or privately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on the Platform ("User Content"). The Company reserves the right to investigate and take appropriate legal action against anyone who, in the Company’s sole discretion, violates these Terms, including without limitation, removing the offending User Content from the Platform, suspending or terminating the account of such violators and reporting you to the law enforcement authorities.
  3. You hereby grant to the Company and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, and/or publish User Content in any and all media, form, medium, technology or distribution methods now known or later developed and for any and all purposes.
  4. This Platform may contain views/ideas/opinions expressed by Partners/authors/contributors/posters on various topics. Such views/ideas/opinions are solely those of the Partners/authors/contributors/posters and not endorsed in any manner by the Company. The Company shall not be responsible for or liable in any manner whatsoever for the views/ideas/opinions expressed by such Partners/authors/contributors/posters in any section of this Platform. Further, the accuracy of such statements has not been verified by the Company and the Company provides no warranties of the same. If you seek to rely on any representation of information contained on this Platform, any such reliance shall be at your own risk. The Company does not subscribe to the views of such authors and does not in any way confirm or deny the opinion expressed therein, and shall not be treated as the opinion of the Company.
User Restrictions
  1. Your use of the Platform is solely for your personal informational purposes and non-commercial use. In addition to the aforementioned restrictions on the usage of the Platform, Users shall not:
    • Decompile, reverse engineer, or disassemble the contents of the Platform, or tamper or remove any copyright, trademark registration, or other proprietary notices from the contents of the Platform.
    • Use our Platform for commercial purposes of any kind;
    • Post any content which is abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit, otherwise objectionable, patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
    • Impersonate any person;
    • Advertise or sell or otherwise (whether or not for profit) solicit others (including, without limitation, solicitations for contributions or donations) in relation to the Company’s or any of the Company’s brand’s domain names;
    • Use the Platform in any way that is unlawful, fraudulent or dishonest, or harms the Company or any other person or entity, as determined by the Company;
    • Access or use the Platform in any manner that could damage, disable, overburden or impair the Platform or any of the Platform’s servers or the networks connected to any of the servers on which the Platform is hosted;
    • Intentionally or unintentionally interfere with or disrupt the services or violate any applicable laws related to the access to or use of the Platform, violate any requirements, procedures, policies or regulations of networks connected to the Platform, or engage in any activity prohibited by these Terms;
    • Disrupt or interfere with the security of, or otherwise cause harm to the Platform, content, systems resources, or gain unauthorized access to the servers or networks connected to or accessible through the Platform or any affiliated or linked sites;
    • Use deep-links, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the Platform, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the exclusionary protocols, navigational structure or presentation of the Platform, or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the Platform.
    • Post or share content which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  2. The Company reserves the right to terminate or restrict your access to the Platform if, in the Company’s opinion, your use of the Platform and/or Services may violate any laws, regulations or rulings, infringe upon another person's rights or violate these Terms, for general maintenance or any other reason whatsoever. The Company reserves the right, in its sole discretion, to terminate the access to the Platform or any portion thereof at any time, without notice.
Information Gathered and Tracked
Information submitted through any questionnaire forms on the Platform is stored in a database. Specifically, we may store the name, name of the organisation, e-mail address, and certain demographic information (address, occupation, phone no. etc.) of the users of our Platform who wish to interact with the Company or seek information on its activities. Such information will be primarily used to facilitate interaction between Users and Partners. We may also use such information to send out occasional promotional materials including alerts on latest events organised by the Company or its affiliated brands. We have clearly marked which information is optional and which is mandatory. We guarantee that personal information about users will be used strictly in accordance with our Privacy Policy.
Third Party Links
Please note that this Platform may contain links to affiliated websites or links provided by third parties. Any website or information accessed by or as a result of following such links is at your sole risk and the content viewed thereof is not endorsed in any manner by the Company, unless expressly stated in that website’s terms. The Company shall not be responsible for or liable in any manner whatsoever for the content provided through such third party links. Further, the accuracy of the content provided through third party links has not been verified by the Company and we provide no warranties with respect to the same. Any information collected on websites visited through such links is subject to the privacy policies of those websites.
Warranties and Disclaimers
  1. This Platform and the content herein are provided by the Company in good faith on an “as is”, “as available” basis. It is clarified that the Platform is not a travel agency and does not directly offer the travel Experiences and is merely an intermediary facilitating the interaction between the Partner and the User. The Company does not guarantee the accuracy, timeliness, security, completeness, performance or fitness for a particular purpose of the Platform. You acknowledge and agree that any transmission to and from this site is not confidential and your communications or user-contributed content may be read or intercepted by others. You further acknowledge and agree that by submitting communications or user-contributed content to us and by posting information on the site, including property listings, no confidential, fiduciary, contractually implied or other relationship is created between you and us other than pursuant to these terms. To the extent as permitted under applicable law, the Company disclaims all responsibility (whether direct, indirect, consequential or otherwise) with respect to the accuracy or otherwise of the information or materials arising from the use of the Platform. Without prejudice to the foregoing paragraph, the Company does not warrant that:
    • This Platform will be constantly available, or available at all; or
    • The information on this Platform is complete, true, accurate or not misleading; or
    • The quality of any information, or other material that you obtain through the Platform will meet your expectations.
  2. The Company, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the warranty of fitness for particular purpose and non-infringement. The Company makes no warranties about the accuracy, reliability, completeness, or timeliness of any content, software, text, graphics and links.
  3. It is further agreed and acknowledged that while the Company shall endeavour to keep information regarding Partners accurate and current, the Company extends no representation or warranty, express or implied, in respect of the information on the Partners being current, accurate, or complete and no liability or responsibility shall extend to the Company on account of the information on the Partners being inaccurate, incomplete or otherwise deficient in any manner. You acknowledge and agree that you will not hold or seek to hold responsible for the content provided by any user on the Platform, including, without limitation, any translation thereof, and you further acknowledge and agree that we are not a party to any Experience transaction or other transaction between users of the site. We have no control over and do not guarantee (other than pursuant to any guarantee that may be offered on the site) the safety of any transaction, Experience or the truth or accuracy of any listing or other content provided on the site. You further acknowledge that by displaying information or listings for an Experience, we do not represent or warrant that travel to such destinations or undertaking such activity is without risk and are not liable for damages thereof.
  4. The Company does not warrant that this Platform; information or materials included on or otherwise made available to you through this Platform; the servers hosting the Platform; or electronic communication sent from the Company are free of viruses or other harmful components. The Company utilises safeguards and industry best practices to protect the Platform from hackers, sniffers and malicious modification tools, however, it does not warrant that the Platform shall be completely safe from such attacks at any period of time.
  5. Nothing on this Platform constitutes, or is meant to constitute, advice of any kind.
  6. In addition, you acknowledge and agree that the Company merely acts as a facilitator of information between Partners and Users, and the liability for the Experience(s) rests solely with the Partners; and the Company shall in no manner be liable if a Partner does not honour the same, there is deficiency in the provision of information, or any harm or injury is suffered on account of the User’s availing of the Services. In the event the Partner refuses to honour the Services in accordance with these Terms, please write to us at support@urbanaut.in and we shall use our best endeavour to assist you. The Company bears no responsibility for a Partner’s compliance with statutory rules, regulations, permits and licenses and shall not be liable if the User is unable to avail the Services or otherwise incurs any loss, injury or liability due to a Partner’s non-compliance or violation of any statutory rule, regulation, permit and license.
Communications From The Company
  1. The Company will send registration confirmation, cancellation, payment confirmation or any such other information relevant for the Program and/or Services, via e-mail or any other alternate communication detail provided by you at the time of registration. With your consent we may from time to time also inform you by telephone, letter, email or post of special offers, discounts, and promotions for limited period and subject to separate terms and conditions.
  2. You hereby unconditionally consent that such communications via SMS, internet-based messaging applications like WhatsApp voice call, email or any other mode by the Company are:
    • upon your request and authorization;
    • 'Transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI);
    • In compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
  3. You shall indemnify the Company against all types of losses and damages incurred by BCCPL due to any action taken by TRAI, Access Providers (as defined under the TRAI regulations) or any other applicable authority due to any erroneous complaint raised by you on the Company with respect to the communications mentioned above or due to an incorrect number or email id being provided by you for any reason whatsoever.
Limitation of Liability
In no event will the Company, or its subsidiaries, affiliates, officers, directors, consultants, agents and/or employees or any third-party provider of a service or tool offered on the Platform, be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from (a) our site, (b) these terms, (c) any breach of these terms by you or a third party, (d) use of the site, tools or services we provide, or any third party provider provides, related to the business we operate on the site, by you or any third party (e) any user-contributed content, (f) interaction between our site and any third party site, including without limitation a social media site, facilitated by a tool or service on our site and/or (g) any actual or attempted communication or transaction, including without limitation, any payment transaction (even if we or any third party provider receives a fee in connection therewith) between users, in each case, even if we have been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) strict liability, (4) tort, (5) negligence, or (6) any other cause of action, to the maximum extent such exclusion and limitations are not prohibited by applicable law. If you are dissatisfied with the site, you do not agree with any part of the terms or have any other dispute or claim with or against us, any third party provider or any user of the site with respect to these terms or the site, then your sole and exclusive remedy against us is to discontinue using the site.
Termination Of The Agreement
The Company reserves the right to suspend (pending investigation) or terminate the agreement for the travel experience if you breach these Terms or are involved in any fraud, theft or cheating, with or without notice and without further obligation to you. In case of suspension or termination of the agreement for breach of these Terms, we shall not be obligated to you nor shall you claim or demand any refund of the booking Fee, in part or whole. We may also suspend or terminate the agreement if we are prevented from providing to you the travelling experience, by circumstances beyond our control. The Company may also, in exceptional circumstances, terminate the agreement. The Company will give you at least 7 (seven) days’ notice of this, if possible. If we do so, then we will have no further obligation to you except for a pro-rata refund of your booking Fees as detailed above.
Indemnification
You hereby agree to indemnify, defend, and hold harmless the Company and all of its officers, directors, employees, representatives, agents, partners, and assigns (collectively, the “Indemnified Parties”) from and against any and all liability (including but not limited to liabilities, judgments, damages, losses, claims, costs and expenses, including advocate’s fees and expenses) any other loss that may occur, arising from or relating to your breach of these Terms. You shall cooperate as fully as reasonably required in the defence of any such claim. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you.
Force Majeure
The Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond the Company’s control such as acts of God, war, terrorism, riots, pandemics, epidemics, lockdowns, acts of government or regulatory authorities, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, power outages, strikes, or shortages. It is clarified that an operational or technical issue at your end will not qualify as a force majeure event for the purposes of this clause, it being understood that you shall be wholly responsible for the consequences emanating from such operation or technical issue. You agree that in the event of non-confirmation of the Experience(s) due to any technical reasons (such as network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, the Company’s obligation shall be limited to refunding the Booking Fee, if any, received from you after deducting applicable.
Governing Law and Jurisdiction
These Terms, together with the Privacy Policy and the End User License Agreement available at https://urbanaut.app/end-user-license-agreement/ (“End User License Agreement”), which are included by reference in these Terms, constitute the entire agreement between the Company and you concerning the subject matter hereof. The Privacy Policy and the End User License Agreement shall be deemed and construed to be a part of these Terms, and any violation thereof by you shall constitute a breach of these Terms. These Terms shall be governed by the laws of the Republic of India and the courts of Mumbai, India shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same. No failure or delay by the Company, its affiliates, other related third parties or partners to exercise any right or enforce any obligation shall impair or be construed as a waiver or ongoing waiver of that or any or other right or power. If any provision of these Terms are held to be illegal, invalid or unenforceable, the remaining provisions of these Terms shall be unimpaired and remain in full force and effect. You may not assign your rights or obligations under these Terms without the Company’s prior written permission and any attempt by you to do so shall be void. However, the Company may assign or transfer any of its rights or obligations under these Terms to any of its affiliates or any third party at any time without any notice to/approval from you.
Entire Agreement
These Terms constitute the entire agreement between us and you with respect to the matters set forth herein and supersede any prior agreement between us and you with respect to your use of the Site. Headings in these Terms are for reference only and do not limit the scope or extent of such section. In the event of any conflict between these Terms and any other terms and conditions applicable to a product, tool or service offered on our Site, the Terms herein shall prevail. If any portion of these Terms is found to be invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms shall remain in full force and effect.
Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by the Company without restriction.
Severence
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms
Feedback
The Company may require your feedback for improving the Platform. You hereby authorize the Company to contact you for your feedback on various aspects of the Platform and services offered by the Company. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case you choose not to be contacted, you shall write to the Company for specific exclusion at support@urbanaut.in
Concern and Queries
Please contact us at support@urbanaut.in to report any violations of these Terms, report grievances or to pose any questions regarding these Terms or the Platform or the Experiences.
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